Getting support

Customer support hotline: We are available to help.

You can contact our customer support team at our head office from Monday – Friday from 8 a.m. – 5 p.m. by email or by using the contact form below:



Outside business hours, you can reach our PYROsmart® incident response team at the following phone number:

+49 (0) 6123 68 912 – 88


Your message will be immediately forwarded to an Orglmeister service technician via a ticket system. The technician will get in touch with you as soon as possible. Regular incident response takes place Monday through Friday from 8 a.m. to 5 p.m.

In many cases, we can resolve faults at short notice and online via a remote maintenance module. If this is not possible, we will arrange an on-site visit with you as soon as possible.

What data do you need to provide?

You will find the P-Number on the terminal screen in the upper left corner.

You will help us to find a quick solution if you fully describe the exact situation.

It is helpful to specify your PYROsmart® project number, which always begins with “P” (e.g., P123456). You will find the project number on each PYROsmart® module as well as in the PYROsmart® terminal software in the upper status bar.

Contact form

What kind of help do you need?
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